​

Store Policies

 

Updated: 09/26

 

1. Processing Time

Orders typically require 3–4 business days for processing. This includes verifying your payment and ensuring all information provided is accurate and complete. During busy seasons, or in cases where additional verification is needed, processing time may extend up to 7 business days.

Please note that weekends and public holidays do not count as business days. Once your order has been processed, you will receive an email confirmation along with tracking information (if applicable) so you can follow the status of your shipment.

 

2. Privacy Policy

At LBM Anime Snack, we value your privacy and are committed to protecting your personal information. Our privacy practices are designed to ensure that your data is handled securely and responsibly.

• What We Collect: We collect personal information that you provide to us when placing an order, such as your name, address, email, and payment details. This information is required to process and fulfill your order.

• How We Use Your Information: Your personal information is used only for order processing, shipping, and communication related to your order. We do not share your personal details with any third-party businesses, except where necessary to fulfill your order (for example, shipping carriers and payment processors).

• Data Security: We take appropriate security measures to protect your information from unauthorized access or disclosure. All payment transactions are processed through secure channels to ensure the safety of your data.

• Cookies: Our website may use cookies to enhance your shopping experience and to personalize content and ads. You can control cookies through your browser settings.

If you have any questions or concerns about your privacy, please contact us at lbmsalescompanyoffice@zohomail.com.

 

3. Return and Exchange Policy

We understand that sometimes things don't work out as expected, which is why we offer both an exchange option and a refund option (see Section 4). Please read the following guidelines carefully.

• Eligibility for Exchange: Items must be in unused, unopened, undamaged condition, with original packaging and tags intact. Exchange requests must be initiated within 14 days of receiving your order.

• How to Request an Exchange: Contact our customer service team at LBMsalescompanyoffice@zohomail.com with your order number and details of the item(s) you wish to exchange. Our team will guide you through the process.

• Exchange Process: Once we confirm your exchange request is eligible, you will need to send the item back to us (return shipping costs are the responsibility of the customer). Once we receive the item and verify its condition, we will process the exchange by sending you the replacement product.

• Exclusions: Final sale, clearance, or promotional items may not be eligible for exchange. Please contact us before purchasing if you're unsure whether an item qualifies.

 

4. Refund Policy

(Previously "No Refund Policy" — updated to offer refunds under the terms below.)

We want you to be happy with your order. If an eligible item doesn't work out, you may request a refund under the following conditions:

• Refund Window: Refund requests must be submitted within 14 days of your delivery date.

• Condition Requirement: To qualify for a refund, the item must be unopened, unused, and in its original sealed packaging, with all tags and labels intact. Because we sell food and snack products, we're unable to accept refunds on opened or partially consumed items for hygiene and safety reasons.

  • Exception: If your item arrived damaged, defective, expired, or incorrect, this condition requirement does not apply — see Section 6 (Damaged or Defective Items) instead.

• How to Request a Refund: Contact our customer service team at [insert contact info] with your order number and the reason for your refund request.

• Return Shipping: For non-defect refunds (e.g., change of mind, ordered by mistake), the customer is responsible for return shipping costs. Return shipping is not deducted from your refund amount.

• Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5 business days of approval. Please note your bank or card provider may take additional time to post the refund.

• Non-Refundable Items: Final sale, clearance, or promotional items, and any item marked as non-refundable at checkout, are not eligible for a refund.

• Order Review: We encourage customers to carefully review their orders before confirming purchase. If you have questions about an item before buying, reach out to us and we'll be happy to help.

 

5. Shipping and Delivery

Shipping times may vary depending on your location and the shipping method selected at checkout. We are not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.

• Shipping Rates: Shipping fees are calculated at checkout based on the weight and destination of your order.

• Tracking Information: You will receive tracking information once your order has shipped, so you can monitor your delivery.

 

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at LBMSALESCOMPANYOFFICE@ZOHOMAIL.COM with photographic evidence of the damage. We will assess the situation and offer a resolution, which may include a replacement, exchange, or refund for the affected item(s) — regardless of whether the packaging has been opened.

Claims must be submitted within 7 days of receiving your order.

 

7. Order Processing & Delivery Responsibility

Orders are typically delivered Monday through Sunday (except holidays; some areas may not receive Sunday delivery due to carrier restrictions). Delivery estimates shown on our website are reference times, forecasted based on inventory status, normal processing procedures, delivery time, and destination. Please provide your legal name, delivery address, and contact information accurately at checkout.

We are not responsible for delivery delays caused by the following:

• One or more items in your order are out of stock.

• The recipient's name or address is inaccurate or invalid.

• No one is available to receive the delivery, resulting in repeated delivery attempts and any related costs.

• Force majeure events, such as natural disasters, political unrest, regional demonstrations, or strikes.

 

8. Out-of-Stock Handling

We may cancel your order, or part of your order, if an item is out of stock and no longer available. You will receive an email if your entire order is canceled due to an out-of-stock item.

If only part of your order is out of stock, we will remove the unavailable item(s), ship the remaining item(s), and send you an email notification along with a refund for the difference.

 

9. Sales Tax

Applicable sales tax will be added to all purchases shipping to California and other states where required by law.

 

10. Verification & Shipping Accuracy

Please verify your order information at checkout — name, shipping address (zip code, city, state/country), billing address, etc. Incorrect information may delay your order. Contact our customer service department if you have any questions.

 

11. Tracking Your Order

Log in to your account at any time to check your order status.

 

12. Shipping Methods & Rates

We use FedEx, OnTrac, USPS, and Local Express to deliver your packages.

Note: Please double-check that your shipping information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).

 

48 Contiguous U.S. States

• Standard Shipping: $5.99 — free on orders of $49 or more.

• Local Express: $5.99 — free on orders of $49 or more.

  • Available in parts of CA, NJ, MA & PA. Orders placed before 10:30 AM PST are delivered the same day; orders placed after 10:30 AM PST are delivered the next day (except holidays or periods of high demand).

  • Enter your zip code at checkout to confirm whether Local Express is available in your area.

 

Two-Day Express

Charged in tiered rates by weight: $19.99 for the first 10 lbs, plus an additional $19.99 for each successive 10 lb range.

​

 

Special Handling Fee

For standard shipping orders where the order weight exceeds 30 lbs and the order amount is less than $100, an additional $2.99 special handling fee applies (regardless of whether the order otherwise qualifies for free shipping).

Order weight is calculated using our internal measurement data; minor observational error may occur.

 

Special Notes

• Customers may request to modify their shipping address before the order ships at no additional charge.

• Once shipping has begun, address change requests are forwarded to the carrier. A successful address modification incurs a $17 modification fee. [Insert what happens if the modification is unsuccessful — e.g., package is returned to sender / reshipped at customer's cost.]

• We are unable to ship to FPO, APO, or P.O. Box addresses.